We take our customer’s privacy seriously and we will only collect, record, hold, store and use your personal information as outlined below.
If you have any comments or suggestions, we would be pleased to receive them at our address or by contacting us.
Collection of Personal Information
SOLS Energy does not sell, share or trade customer’s personal information collected online with third parties. Personal information collected online will only be disclosed within our organization and to third parties for the purposes for which it was collected, as authorised and consented by you. For example, the conduct of a sales transaction of a product of your choice on our website.
When you register a SOLS Energy account, the personal information we collect may include your:
Energy Usage information
The mandatory personal information we collect from you will be used and or shared within our organization and to third parties for one or the following purposes:
To process your orders and to provide you with the services and information offered through our website and which you may request;
To allow us to administer your registered account with us;
To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by our appointed agent. Disclosure to these data processing agents such as that of our appointed agent in this context is necessary for the purpose of conducting the product sale transaction that you have opted for.
The personal information such as date of birth, occupation, and gender are used to carry out research/es on our users’ demographics and for us to personalize content towards enchancing your experience when you visit our website. By providing us these non-mandatory personal information, you are deemed to have consented to be part of our research/es and to receiving suggestions or information as outlined above.
Subscription to our marketing and promotional materials:
In addition to the personal information outlined above, when you register a SOLS Energy account with us, you may be subscribed to our marketing and or promotional materials from time to time. These marketing and or promotional materials may come from within our organization wholly or through affiliation with third parties. You can always choose to unsubscribe from marketing information at any time by opting for the unsubscribe function within the electronic marketing material.
Accessing and Updating Your Personal Information
You can access and update your personal information anytime by accessing your account on SOLS Energy website.
Security of Your Personal Information
SOLS Energy ensures that all information collected will be safely and securely stored. We protect your personal information by:
Allowing access to personal information only via passwords;
Maintaining technology products to prevent unauthorised computer access; and
Securely destroying your personal information when it is no longer needed for our record retention purposes
SOLS Energy uses 128-bit SSL (Secure Sockets Layer) encryption technology when processing your financial details. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.
Disclosure of Personal Information
We will not share your information with any other organisations other than our corporate group and those third parties directly related to and necessary functionality on the website for which you have authorised. In exceptional circumstances, SOLS Energy may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or required by the law. SOLS Energy is committed to complying with the Personal Data Protection Act 2010,in particular, its policies as well as corresponding guidelines and orders.
If you believe that your privacy has been breached by SOLS Energy please contact us and we will resolve the issue.
Collection of Computer Data not necessarily Personal Information
When you visit SOLS Energy, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
Your computer's IP address
Webpage you were visiting before you came to our website
The pages within SOLS Energy that you visit
The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics
This information is collected for analysis and evaluation in order to help us improve our website and the services and products we provide.
Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us.