Customer Success Intern

As the Customer Success Intern, you will be assisting the Customer Success Department in daily operations, such as gathering client feedback, directing inquiries to the appropriate departments, and resolving post-sales issues. We are looking for someone who cares about the environment and is dedicated to customer service.

• Take inbound enquiries and resolve after-sales issues.
• Collect and document all client feedback data with minimal supervision.
• Document SOPs and assist in making sure internal SOPs are up-to-date and client-centric.
• Close at least 15 “Pre-Sales” and “Post-Sales” Tickets (depending on the number of enquiries/issues)
• Keep our communications channels and reporting “clean”.
• Activate solar PV systems in a timely manner.

Educational Background:

• Obtained or currently studying for minimum Bachelor's Degree in Computer Science, Information Technology, User interface/experience, Business, Marketing, or related degree.
• Enrolled in a University Degree program or graduated in the past 6 months.
• Open to Malaysian and non-Malaysian students and fresh grads.

Required Skills:

• Working knowledge and implementation of Google Suites, computers and current communication technology as work tools.
• Strong proficiency in English and Bahasa Malaysia (BM) essential (oral and written).
• Great communication and people skills.

Great Attitude:

• Ability to report on a regular and punctual basis, despite working in a flexible schedule environment.
• Passionate in clean and sustainable energy or in working on real-world climate change solutions.

• Career progression in a fast growing impact organization backed by Petronas.
• Work in an agile-driven environment alongside a diverse team who will support your job growth.
• Contribute directly to improving the lives of B40 communities, as a part of a #madetoimpact organization.