Full Time
Kuala Lumpur
Job Overview
We are looking for a Retail Sales partner, with experience and technical knowledge in retail sales and customer management. The ideal candidate has a passion for solar energy, is a communicative, open-minded and team-spirited person, and is motivated to improve sales processes and enhance our customer’s journey.
What do I get?
- Salary Range
RM 2,000 – RM 4,000 - Job Advancement
An opportunity for growth – personally and professionally. - Create Real Impact
Know that the work you do changes lives every single day. - Work in the New Normal
Use technology to increase work productivity and effectiveness.
What do I need?
Essential education / qualifications
- Possess at least a Bachelor’s Degree or Professional Degree in Engineering (Environmental / Health / Safety), Sales, Management, Marketing, or equivalent studies.
- Knowledge of CRM software and Google Drive is preferred
- 1-2 years retail sales experience
- 1-2 years of leadership or management experience
- Strong communication skills
- Ability to build and maintain relationships and apply skills; and to train and develop staff
- Ability to be on the feet most of the day, or moving on the sales floor or stock room
- Must be able to perform physical activities on the job, which include kneeling, lifting, bending, carrying, walking, climbing and/or reaching on a frequent basis
Preferred experience and knowledge
- Required language(s): Bahasa Malaysia, English.
- Minimum of 1-2 years working experience in sales or business operations.
- Flexible, proactive attitude, and good interpersonal skills.
- Flexible with working hours, willing to push beyond required hours
Necessary technical, functional or language skills
- Passion for solar energy solutions / renewable energy in general;
- Working knowledge and implementation of Google Suites, computers and current communication technology as work tools;
- Strong proficiency in English essential (oral and written);
- Excellent people and community skills;
- Ability to establish and maintain a cooperative and effective working relationship with others;
- Ability to report to work on a regular and punctual basis, despite working in flexible schedule;
- Understanding of SOLS Energy’s values, principles and objectives and demonstrated ability to put them into practice in the workplace;
- Proven ability in the areas of organization skills, conflict resolution, advocacy and group facilitation;
- Ability to work independently, as well as part of a multidisciplinary team;
What will I do?
- Maintaining supplies of sales presentation materials, including slides and brochures
- Analyzing customer shopping data to optimize sales efforts and better identify potential customers
- Tracking the quotas and goals of each member of the sales team
- Entering lead and order information into the company database
- Answering client questions regarding their account or sales products
- Working with staff members from other departments such as marketing, research/design and financing to optimize sales
- Maintain customer experience through sales service delivery interaction and store presentation
- Execution of company merchandising, procurement assistance, monitoring of stock levels
- Maintain the sales quota through inside sales at the retail store on a daily basis
- Maintain knowledge of new products and research, primarily computer systems
- Endeavour to meet and exceed team member expectations by providing department and service teamwork
- Demonstrate teamwork by assisting and cooperating with co-workers as needed
- Communicate effectively
- Maintain confidentiality of company and all customer information
- Represent companies in areas of public relations like trade shows, parades, etc.
- Achieve needed results and a high level of sales performance
- Oversee preparation of displays, merchandise, and presentations
- Coordinate the flow of goods from the stockroom to the sales floor, and do merchandise replenishment
- Assist the store team in maintaining housekeeping standards and store’s visual objectives by straightening merchandise and assisting in the fixture and floor changes
- Oversee and ensure compliance of all staff with established company policies.
- Monitor lead generation and customer sales uptake numbers on a daily, monthly basis and focused on improving numbers to reach overall KPI’s
- Provide technical information about solar power, solar systems, equipment, and services to potential customers or dealers;
- Gather information from prospective customers to identify their solar energy needs;
- Assess sites to determine suitability for solar equipment, using equipment such as tape measures, compass, drone, and computer software;
- Develop marketing or strategic plans for sales territories;
- Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors;
- Manage and incorporate SOLS Energy products to the Malaysian market;
- Persuade clients that a product or service will best satisfy their needs;
- Generate own leads for converting;
- Assist in collateral development by developing content, designs and communication strategies.
- Developing and consulting on Solar System Designs using relevant software;
- Preparation of project proposals for clients and partner organizations.
- Cooperation and consultations with the team of electricians, executives and directors;
- Establish new, and maintain existing, relationships with clients, stakeholders and solar energy companies;
- Provide customers with information such as quotes, orders, sales, shipping, warranties, credit, funding options, incentives, or tax rebates;
- Prepare proposals, quotes, contracts, or presentations for potential solar customers;
- Assist Technical team in writing of proposals, presentations and campaigns.